FAQ – Frequently Asked Questions
Upon receipt of your inquiry we will respond you as soon as possible within one business hour.
Upon receipt of your inquiry we will respond you as soon as possible within several hours.
We always strive to offer the best price for our customers. If you find the same product offered by another dealer in Lithuania for a lower price, please let us know and we will try to provide the same or even better offer.
All registered customers purchase goods for a “Price including VAT”. Legal customers who are our partners purchase the goods for even lower prices comparing to the “Price including VAT”, in this case they purchase for wholesale prices applied to them.
Yes, all the prices of the goods offered at our store include VAT.
We deliver the goods to homes throughout Lithuania. The delivery cost depends on the weight, size of the goods and transportation location. We can deliver the goods weighing up to 10 kg to a post office.
The estimated delivery time is specified for each item.
Yes, you can.
Addresses where you can pick up the goods:
In Šiauliai: Serbentų Str. 222
Tel. 8 650 05869, mob. 8699 62969
I - IV 08:00 a.m. – 05:00 p.m., V 08:00 a.m. – 04:00 p.m.
In Vilnius: Pramonės Str. 97
Mob. 8 655 42393
I - V 08:00 a.m. – 05:00 p.m.,
For more details, please refer to: how to find b-a.lt.
Yes, product installation service is provided by our Partner www.meistras1.lt.
The delivery term for the goods is estimated automatically. Sometimes we may shorten the delivery term for the goods.
Yes. Specify the contact information of the person who will be picking up the item when entering data in sections “customer identification” and “item delivery conditions” at the shopping cart.
You can provide more information when filling in the shopping cart: when you click on the text “Leave your comment about delivery of the goods here” a white text entry box is opened where you can provide the information you want.
Your order shows up in our inner work program as soon as you click the button “Confirm order”.
We will send the invoice to the e-mail address specified in your order as soon as your order is executed. The e-invoice is also the warranty card.
The decision whether you are qualified for hire-purchase is made by the leasing company which your enquiry is forwarded to automatically. And we will let you know about the opportunity for you to buy in instalments.
All goods the total purchase amount of which is in compliance with the minimum purchase amount established by the leasing company (150 or 250 Litas) can be bought in instalments.
Only adults holding a valid Personal Identity Card or a new type of Driver’s Licence, or a passport of a citizen of Lithuania or the European Union Member State are entitled to purchase goods in instalments.
The same warranty is provided to all goods sold by b-a.eu just like purchasing at a usual store. For more details about warranties read here.
We will help you to deal with this problem.
Product repair time depends on the product and occupation of the manufacturer’s warranty centre. Usually it takes 2-5 weeks.
If the warranty period of the product is not expired, the product will be replaced or the money will be returned.
We will start executing the order when the status of the order changes into Executing. Usually approval of the order takes no longer than one business day. You can view the status of the order by going to My Menu -> My purchases and selecting your order.